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19th Floor, The Galaxy, 313 Castle Peak Road, Kwai Chung Section, Kwai Chung, New Territories
FAQ'S
Frequently Asked Questions
How do you ensure structural safety before work begins?
We provide a bespoke 2-on-1 designer service where two dedicated designers focus exclusively on your project to map out your unique daily routines and aesthetic preferences. Furthermore, we deeply respect the privacy of low-density residential homeowners. Your identity, property location, design blueprints, and project costs are protected under our highest-level confidentiality mechanism from the initial consultation to final completion.
How do you verify my property's condition before work starts?
Before any demolition or spatial alterations begin, we conduct an initial structural 'health check' of the property to assess its baseline condition. With our own in-house Hong Kong Registered Structural Engineer (R.S.E.) on the team, we handle layout modifications with absolute precision. Our R.S.E. performs precise structural load calculations and safety evaluations directly, ensuring that all alterations are completely safe, structurally sound, and fully legally compliant.
How do you guarantee safe, healthy materials for my family?
We prioritize your family's health by strictly sourcing premium materials from global top-tier brands. Eco-Friendly Certification: All imported coatings and adhesives comply with the European E0 environmental standard and the French A+ indoor air quality certification. Premium Sourcing: We use top-tier Italian marble, German hardware systems, and low-formaldehyde custom cabinetry. Authenticity Guaranteed: Every single material utilized in your estate is 100% authentic and fully traceable to its original manufacturer.
How is quality controlled during construction?
We eliminate guesswork by combining master craftsmanship with advanced testing and independent oversight. Before sealing walls, we use high-resolution infrared and microwave moisture detectors to guarantee all piping and structures are completely leak-free. Our seasoned artisans deliver flawless finishes with millimeter-level precision, while a dedicated, independent QC department—operating entirely separate from the construction team—personally inspects every detail on your behalf before final handover.
What after-sales support and warranty do you offer?
We offer a proactive, full-cycle protection program designed to give you total peace of mind. On top of our industry-leading 3-year waterproofing warranty, we commit to a proactive annual inspection. Every year during the warranty period, our engineers will actively schedule a home visit to perform preventive checks using professional diagnostic tools, catching and resolving potential issues before they ever become a hassle for you.